Shipping policy

Last Updated: September 18, 2026

Thank you for shopping with Luvyard.

Processing & Fulfillment

Many Luvyard products are made, prepared, or customized specifically for your order.

Please allow approximately 2–3 weeks for processing and fulfillment unless a different timeframe is stated on the product page.

Processing time is the time needed to prepare your order before it is handed to the shipping carrier. It does not include carrier transit time.

Orders containing customized products may require additional preparation time.

Shipping

Available shipping options and applicable shipping charges will be displayed at checkout.

Once an order has been shipped, customers will receive available tracking information by email or through the contact information provided with the order.

Carrier delivery estimates begin after the package has been shipped and are separate from Luvyard's processing time.

Shipping Delays

We work to fulfill orders within the timeframe communicated at the time of purchase.

If we become unable to ship your merchandise within the promised timeframe, we will provide notice and applicable options regarding the delay, including the ability to cancel and receive a refund when required by law.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error in your address. We cannot guarantee that an address can be changed once an order has entered fulfillment or been shipped.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by law.

Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and contact the carrier.

You may also contact Luvyard for assistance. We will review shipping information and help determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please photograph the packaging and product and contact us with your order number and photographs so we can review the issue.