Refund policy

Last Updated: September 18, 2026

At Luvyard, we want you to feel good about what you ordered. Please review the following policy before making your purchase, especially when ordering personalized or custom-made products.

Standard Items

Eligible non-customized items may be returned within 30 days of delivery.

To qualify for a return, the item must be unworn, unused, unwashed, undamaged, and in its original condition. You must also provide your order number or other proof of purchase.

To begin a return, please contact Luvyard customer support before sending your item back. Returns sent without first requesting a return may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to an error by Luvyard.

Original shipping charges are non-refundable except when required by law or when the return results from an error by Luvyard.

Custom & Personalized Items

Products customized specifically for you, including personalized name-tag hats, hoodies, and other customized merchandise, are final sale and cannot be returned or exchanged for change of mind, sizing choices, or customer-submitted customization errors.

Please carefully review all names, spelling, sizing, colors, and customization details before submitting your order.

If Luvyard makes an error with your customization, sends the wrong product, or your customized product arrives damaged or defective, please contact us so we can make it right.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, incorrectly customized by Luvyard, or you receive the wrong product, contact us as soon as reasonably possible and include:

• Your order number
• A description of the issue
• Clear photographs showing the item and problem

We will review the request and determine the appropriate resolution, which may include a replacement or refund.

Refunds

Once an eligible returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.

Exchanges

Because availability may change and many Luvyard products are made or customized for individual customers, we cannot guarantee exchanges. Contact us if you have an issue with your order and we will review the available options.

Cancellations

Orders may begin processing shortly after they are placed. Contact us as soon as possible if you need to request a cancellation.

Once production or customization of a personalized product has begun, the order generally cannot be changed or canceled.

Submitting a cancellation request does not guarantee that an order can be canceled.

Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.

 

Contact: Weluvyard@gmail.com